> For the complete documentation index, see [llms.txt](https://docs.ai.insly.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ai.insly.com/nora/onboarding/email-templates.md).

# Email templates

## What it is

The automated emails Nora sends to senders (email intake only):

| Email                  | Sent when                                                          |
| ---------------------- | ------------------------------------------------------------------ |
| Acknowledgement        | A submission is received.                                          |
| Missing information    | Required details are missing. Lists them for the sender to answer. |
| Passed to underwriters | The quote is created in Ledger.                                    |
| Technical issue        | Processing failed.                                                 |

## What you decide

* Wording changes per email: tone, sign-off, contact details, disclaimers, footer (e.g. regulatory text).

## What to send us

* The completed template input sheet (sent separately), with the current wording.

## When

🟡 **TESTING** so testers see the final wording.

## Good to know

* Senders answer the missing-information email in free text; Nora adds the answers to the same submission.

Related: [Email notifications](/nora/configuration-guide/email-notifications.md), [Email Follow Up](/nora/skills/email-follow-up.md)