Email templates

What it is

The automated emails Nora sends to senders (email intake only):

Email	Sent when
Acknowledgement	A submission is received.
Missing information	Required details are missing. Lists them for the sender to answer.
Passed to underwriters	The quote is created in Ledger.
Technical issue	Processing failed.

What you decide

• Wording changes per email: tone, sign-off, contact details, disclaimers, footer (e.g. regulatory text).

What to send us

• The completed template input sheet (sent separately), with the current wording.

When

🟡 TESTING so testers see the final wording.

Good to know

• Senders answer the missing-information email in free text; Nora adds the answers to the same submission.

Related: Email notifications, Email Follow Up