> For the complete documentation index, see [llms.txt](https://docs.ai.insly.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ai.insly.com/nora/onboarding/intake-and-email-address.md). # Intake and email address ## What it is The address senders email submissions to. Nora’s follow-up emails and the senders’ replies go through it. Each product has its own Nora address per environment, and Nora picks the product from the address a submission arrives at. ## What you decide * **Option 1, Nora address:** senders email the address we create per product (e.g. ). Ready straight away, no IT work. * **Option 2, your own mailbox:** senders email an address on your domain, which redirects everything to the Nora address. Nora’s emails are also sent from it, and replies go back to it (see [Branding and email masking](/nora/onboarding/branding-and-email-masking.md)). Use one mailbox per environment and product, e.g. and , so test and live submissions stay separate. * **Optional, copies of Nora’s emails:** every email Nora sends can be BCC’d to your mailbox, so you see the full conversation. ## What to send us * Chosen option. * For option 2: a mailbox address per environment and product, and an IT contact for the DNS records. * Whether you want BCC copies. ## When * Decision: 🔴 **ASAP** * Option 2 mailbox tested in Demo and working: 🟢 **GO-LIVE** ## Good to know * **How option 2 works:** senders email your mailbox → it redirects to the Nora address → Nora replies from your mailbox → the sender’s reply lands in your mailbox and is redirected to Nora again. To senders, every email comes from you. * **DNS setup for option 2:** sending from your domain needs three DNS records. We send them, your IT adds them (usually a 5-minute change), they take effect within a few hours, and we confirm once verified. We then test the full flow in Demo and Prod. * The redirect must keep the original sender: the email reaching Nora must still read “From: ”, not your mailbox. Otherwise broker mapping won’t work. * You can start on option 1 and move to option 2 later if you wish. * A submission sent to another product’s address is read against that product. Make sure every submission reaches its own product’s address. * With BCC copies, your redirect rule must skip the emails Nora sends. Otherwise each copy is processed again as a new submission. Related: [Email intake and Email whitelisting](/nora/skills/email-intake-and-email-whitelisting.md)